Privacy Policy
Cognigence Solutions
Cognigence Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, partners, and website users. This Privacy Policy explains how we collect, use, store, and protect personal information.
1. Information We Collect
We may collect personal and business information including, but not limited to:
Name, job title, and company name
Email address, phone number, and mailing address
Billing and payment information
Information provided during consultations, training sessions, surveys, or assessments
Website usage data (such as IP address, browser type, and pages visited)
2. How We Use Your Information
Information collected is used to:
Deliver and manage our services, training, and consultancy
Communicate with clients regarding services, scheduling, and updates
Process payments and issue invoices or receipts
Improve our offerings, programs, and customer experience
Comply with legal, regulatory, or contractual obligations.
3. Confidentiality of Client Information
All client information shared during consultancy, training, coaching, assessments, or mystery shopping engagements is treated as strictly confidential. Cognigence Solutions does not disclose proprietary, sensitive, or internal client data without prior written consent, unless required by law.
4. Data Sharing & Disclosure
We do not sell, rent, or trade personal information. Information may only be shared with:
Trusted service providers (e.g., payment processors or IT support) strictly for service delivery
Legal or regulatory authorities when required by law
All third parties are required to maintain appropriate confidentiality and data protection standards.
5. Data Storage & Security
We implement reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to personal data is limited to authorized personnel only.
6. Retention of Information
Personal information is retained only for as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes, after which it is securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to:
Request access to your personal information
Request corrections or updates to inaccurate data
Request deletion of personal information, subject to legal or contractual obligations
Opt out of non-essential communications
Requests can be made using the contact details below.
8. Cookies & Website Data
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. Users may disable cookies through their browser settings if preferred.
9. Third-Party Links
Our website or communications may contain links to third-party websites. Cognigence Solutions is not responsible for the privacy practices or content of external sites.
10. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted with the revised effective date.
11. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact:
Cognigence Solutions
Email: cognigencesolutions@gmail.com
Phone: 658-216-9609